January 19 – 20, 2021
Zoom Webinar
Communications Reimagined Exchange Series
Driving Operational Excellence
Driving Operational Excellence is the first event in our three-part Communications Reimagined Exchange Series, taking place in January and February, 2021. Upcoming events will explore the latest trends in cybersecurity including cloud and supply chain security, and how to build 5G right using cloud-native, best-of-breed network infrastructure.
This two-day event being held 19 – 20 January, will provide you with insights into product development and implementation best practices for quality and security, which ensure high reliability, scalability, and quality of experience.
Featured speakers
Mark Young
Senior manager, Business Process, Oracle Communications
Mark Young manages the quality management team for Oracle Communications and has been with Oracle for 22 years. His team is responsible for the TL 9000 Quality Management System certification program, the reporting of the critical product and service performance measurements, and facilitating continuous improvement initiatives.
Madonna Comeau
Manager, Product Operations, Oracle Communications
Madonna Comeau manages the product life cycle processes within the Oracle Communications Business Planning and Product Operations organization. She has a total of 25 years of telecommunications experience (10 Years with Oracle Corp Canada Inc., 4 Years with March networks, and 11 Years with Nortel) in various quality and quality assurance roles.
Mike Solak
Senior manager, Network Customer Support, Oracle Communications
Mike Solak manages the Oracle Communications Software Operations team. He has 35 years of managing multiple support organizations for companies like Nortel, Fujitsu, Avaya, Tekelec, and Oracle. His team provides the management and execution of customer upgrade requests for a select group of customer products globally.
John Mullaney
Director, Network Customer Support, Oracle Communications
John Mullaney is responsible for the Session Delivery Network support team with 25 years’ experience in implementing and supporting innovative telcom solutions with over 13 years on Session Border Controllers and associated equipment. His team provides remote technical support via a global 24x7 organization.
Monica Best
Analyst, Business Process, Oracle Communications
Monica Best is a member of the Oracle Communications Customer Service Business Operations team. She is an innovative and professional leader with over 25 years of customer service processes and tools experience. She uses her business process expertise to help develop Oracle's support services and offerings, as well as facilitate continuous improvement initiatives.
Raghav Rao
Vice president, Products, Oracle Communications
In his current role, Raghav has more than 20 years of experience in the telecom industry and holds more than 23 patents for signaling products. Currently, Raghav drives technology transformation and modernization initiatives, including the use of cloud-native principles to build 5G products and enable their rapid delivery through Continuous Integration and Continuous Deployment (CI/CD) practices.
Erin Medeiros
Regional vice president, Consulting, Oracle Communications
In 2013, Erin Medeiros joined Oracle as a regional vice president for Oracle Communications Consulting (OCC). Erin leads the North America OCC team which is responsible for delivering high-quality services that enable customers to successfully deploy Oracle Communications products. Prior to joining Oracle, Erin led Global Professional Services at Acme Packet.
James Peterman
Director, Security, Oracle Communications
Jim Peterman works with software development teams to design, implement, and sustain secure solutions that protect customers and end-users from cyber security threats. Jim is also involved with Oracle Communications’ TL-9000 and ISO-27001 programs and is currently applying agile methodologies to security in the product life cycle.
Tuesday 19 January
Welcome
Quality management system and product lifecycle process
Speakers: Mark Young, Senior manager, Business Process, Oracle Communications
Madonna Comeau, Manager, Product Operations, Oracle Communications
This session will give you an overview of the TL 9000 standard, its use as an integral part of our quality management system, and our current and go-forward plans for the scope of the TL9000 certification. The session will also include an outline of our lifecycle process and how our customers are a critical part of it.
Break
Benefits of staying current with the latest software releases
Speaker: Mike Solak, Senior manager, Network Customer Support, Oracle Communications
This session will outline the release program, which keeps Oracle customers current with the latest up-to-date software features, security patches/ciphers, regulatory compliancy requirements, performance improvements, and defect fixes.
Customer focused testing and support engagements
Speaker: John Mullaney, Director, Network Customer Support, Oracle Communications
Coming soon
Close
Wednesday 20 January
Welcome
Connecting with support and associated communication tools
Speaker: Monica Best, Analyst, Business Process, Oracle Communications
Learn tips about My Oracle Support (MOS) in the areas of service request management, manager escalations, searching the knowledge base, receiving notifications on patches, fixing content, and updating your favourite knowledge articles. In addition, there will be an opportunity to learn about our Product Change Notice program.
Cloud Native principles and benefits for software development and customer deployment
Speaker: Raghav Rao, Vice president, Products, Oracle Communications
Explore cloud native principles and the related benefits. This session will focus on how agile software development and automation can support you by accelerating the deployment of Oracle Communications products and fostering continuous deployment.
Break
Oracle Communications Consulting services
Speaker: Erin Medeiros, Regional vice president, Consulting, Oracle Communications
Learn how Oracle Communication Consulting (OCC) services and offerings meet customers’ unique needs for product quality and reliability, as well as ensuring Oracle Communications products run recommended software revisions and optimized configurations. The session will focus on Capacity and Performance Testing, the advantages of Network and Security Audits, and Continuous Integration and Delivery (CI/CD).
Security in the software development process
Speaker: James Peterson, Director, Security, Oracle Communications
Providing secure communications solutions begins with secure software. Oracle’s Software Security Assurance (OSSA) program provides the foundation for a secure-by-design strategy in the software development process. Learn how the major components of OSSA combine with Oracle’s ISO-27001-based Information Security policies to provide secure solutions throughout the entire product deployment cycle.